Internet Marketing

Are You Thinking Big

by blogmistress on June 13, 2012

Right now I am re-reading The Magic of Thinking Big by David J. Schwartz. I first read this book in college at the recommendation of the wonderful JoAnn Butler, who was, not only a fabulous teacher and mentor, but also the person I worked for as her secretary while I was in college.

The book is about improving your attitude and thinking patterns. This book was a great book to read in college. In fact, the actual book I am reading right now is my husband, Joe B.’s, copy from when he was in college. The cover is creased and the pages are yellowing but it is still a great book to read 25 years later. Twenty-five years of life will really put a different perspective on how you view everything.

Many business owners could benefit from reading such books. When you are in business, it can be very easy to get caught up in the everyday business of running a business and forget about the goals and dreams we had when we first started. As one person put it, sometimes “life is just so life-y.”

In tumultuous times such as we are experiencing today, don’t forget your goals and dreams, and remember to THINK BIG!

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What is Your ROI?

by blogmistress on June 4, 2012

ROIThe internet has dramatically changed how businesses connect and interact with their customers. The possibilities are growing exponentially. Websites used to be static brochures, now they are often interactive and ever changing. We can now add information more easily than ever before. In addition to the changes to how we can connect through our websites, we now have social media to add to the mix. We can now connect through Facebook, LinkedIn, Twitter, Pinterest and many more.

Businesses can spend untold amounts of money and time building their online presence, but what are they getting for it? What is their ROI? ROI = Return on Investment. It is important that businesses invest in what works, and smart businesses measure to see what is working. They use analytics to track sources of traffic. They use tracking codes for links to see how effective they are. They utilize calls to action and measure how effective they are at converting traffic into leads.

If your business is spending time and money on your internet presence but don’t know what your ROI is, you are missing half of the equation. And, the half you are missing could make a difference between success and failure.

Make sure you have an analytics program in place and that you have set relevant, measurable goals for success. Here are some of the metrics you should be measuring:

  • Website Grade: How well optimized is your website overall?
  • Traffic: Overall, how many people are coming to your website?
  • Leads: How much of this traffic are you converting into leads (e.g. potential customers)?
  • Customers: How many sales did you close this month?
  • Customer Acquisition Cost: How much are you investing to draw in each new customer?
  • New vs. Repeat Visitors: Of your overall traffic, how many visitors are returning to your site, and how many new people are finding you?
  • Effectiveness by Channel: What promotional channels or referring sources are sending you the most traffic?
  • Traffic by Keywords: Which keywords are drawing in the most visitors to your site?

Steps for Improvement

The following are some elements of your website you can refine so you can reach your broader goals:

  • Keywords: Try new keywords or variations of keywords to see if they help you get found better.
  • On-Page SEO: See if changing a simple on-page factor can help boost visits.
  • Conversions: Try new things with your conversion forms or landing pages.
  • Content Strategy: Determine which content is generating the most traffic.
  • Social Media Promotions: Evaluate which social media channels are generating the most site visitors and leads.
  • Lead Nurturing: Maybe you’re sending emails too frequently — or not frequently enough.

The key is to always keep experimenting and testing.




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What is Driving Your Internet Marketing Decisions?

by blogmistress on April 23, 2012

Recently, we have run into business people who have attended conferences where they were told they had to be on Facebook or Pinterest or Twitter, etc. or they would soon be going out of business. The response to this type of claim is pretty predictable. When faced with get on or go out of business, many business owners panic. What do they do and what should they do?

Some, jump in on their own, creating profiles for every social media channel and working to get their name out. Others hire “social media experts”. Unfortunately, many times the expertise that is claimed tends to be rooted in the amount of time the “expert” has spent on social media rather than any real expertise.

Is doing something better than doing nothing? In many cases when you are doing the wrong something, you would have been better off doing nothing. What should a business owner do?

  • Focus on your goals! Don’t get caught up in fear. Your goal may be centered on not going out of business at the moment, but think further. How many new customers do you need to add to your business? How much money will you make from each new customer?  Remember, you have to consider the cost of customer acquisition. If you are spending $1,000 per month to add 4 customers that add $100 each to your top line, you are not doing it right!
  • Focus on your customers. Think about the different social media platforms and determine which may be best for your business. Where are your customers? Do you really need to be on all of the social media platforms? The main demograpic for Pinterest is women who are between the ages of 25 – 54. Does that fit your target market? The point of using social media for marketing is to be where your customers are, engaging with them and gaining their trust.
  • Focus on your strategy. What strategies are appropriate for reaching and engaging with your customers. Social media is a great way to add customers, but remember it is “social.” This is not the place to use old style marketing techniques like reaching out and grabbing your potential customers and bombarding them with advertising messages. Social media is a place to interact and engage. What strategy might be appropriate to attract potential customers to a call to action? What might entice a social media contact to take a step towards becoming a customer?
  • Focus on what works! How will you know what works? Measure it! Get your analytics in place and keep track. How many visitors do you actually get to your site from social media? How many of those visitors convert into leads and customers for your business? How much time, effort and money was expended to get those visitors to your site? Is it cost effective? Could it be more cost effective?

Just having a social media presence is not enough. As you can see, if you aren’t doing it right, you could end up wasting a lot of time and money.




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New Orleans HUG is Having Its 1st Meetup!

by blogmistress on April 16, 2012

You may be wondering, what is a HUG? A HUG is a HubSpot User Group. HubSpot is an all in one inbound marketing software platform. It is also, a highly effective, cutting edge marketing methodology. HubSpot has attracted many investors that include Sequoia Capital who said:

Sequoia Capital has a long history of partnering with founders to help them build long-term, multi-billion dollar companies, including Google, LinkedIn, AdMob, YouTube, Yahoo!, Apple, and Oracle. “We back companies that are transforming their industries,” said Jim Goetz, General Partner at Sequoia Capital.

Another investor, Google Ventures Partner, Rich Miner (co-founder of Android) said,

We agree with HubSpot’s belief that search engines, social media, and mobile devices have fundamentally changed how businesses should market themselves. We’re thrilled to support their efforts to help thousands of small and medium businesses reach potential customers.

We are so excited that HubSpot is coming to New Orleans!  This meetup is for users and business owners and entrepreneurs who are interested in kicking up their marketing efforts with inbound marketing.

One of HubSpot’s Product Managers, will be traveling to the event from the company’s Boston headquarters to be on hand to discuss HubSpot and inbound marketing and to answer questions.

SPACE IS LIMITED

Our first meetup will be April 27th from 10 a.m. to noon. This is a great opportunity – don’t miss it! The event is free, but you must register to attend. Space is Limited. Get more information about location, time, etc. and register for the event HERE.

Join the Linkedin HubSpot New Orleans User Group NOLA HUG.

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Website design is an important part of internet marketing, but it is just a part. How often, in website design circles, do you think a discussion with a client starts out with questions centered around how the website should “look” or “feel?” Probably, more than you may think. How often do you think that is the wrong place to start? What is your guess? My answer isn’t a guess, it is a statement that how the website “looks” and “feels” is ALWAYS the wrong place to start. Don’t get me wrong, you will need to get to those issues at some point, but it is certainly never the first issue.

Let’s look at what is important to your customers when they visit your website:

From: HubSpot

76% of people think that finding what they want is the most important factor of design, while only 10% think beauty is most important. Having an attractive website is important, but making sure that people can find what they are looking for is most important. Possibly, the first questions for clients should be centered around things such as:

  • What is the goal of your website?
  • What do you want people to do once they are on your website?
  • What calls to action do you need on your website?
  • Who is your target audience?

Once you have answered some of these basic questions, the design can fall into place around that. Remember, every element of your website should have a purpose. Making it easy for visitors to discover the information they are looking for in an easy to navigate, simple way is most important. It is what will convert visitors into leads and customers for your business which is, generally, the ultimate purpose of your site.

The actual “design” as in the layout, colors and fonts on your website are the easiest part to put together. Your site should be aesthetically pleasing, but just make sure it does not distract from the information and calls to action that you present. Pretty, elegant and simple are good goals to reach for as far as looks. Just keep it simple. Think about your own experience with websites. Have you ever done business with someone you found online because of the font they used on their website? What about the background color or layout? Has that ever gotten you to pick up the phone? Most likely not. Those are just elements that should contribute to the overall goal of your website.

What do you think?

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Google to Penalize Over Optimized Content

by blogmistress on March 26, 2012

According to a report by Search Engine Land, the head of Google’s search spam team, Matt Cutts, was asked this question on a recent SXSW panel discussion:

“With so many SEO companies showing up claiming to do SEO, a lot of markets are getting saturated with optimized content…What are you doing to prevent, for example, if you’re looking for something, and the first page is just optimized content, and it’s not what you’re actually looking for? Are you pretty much out of luck if you’re not optimizing your site but it has relevant content? If I’m a mom or pop and I’m trying to optimize a site by myself, I’m going to get beat by people paying thousands of dollars.”

Matt explains that the new over optimization penalty will be introduced into the search results in the upcoming month or next few weeks. The purpose is to “level the playing field,” Cutts said. To give sites that have great content a better shot at ranking above sites that have content that is not as great, but do a better job with SEO.

In an article by our HubSpot Partners, they predict that “If your content is driven by topics, you shouldn’t expect to be penalized when the new algorithm update rolls out, even if you do take the time to search engine optimize that content with keywords and relevant links. If your writing is driven by keywords, however, we predict it’s more likely you’ll suffer some search ranking slips.”

Does that mean that SEO does not matter? Matt Cutts also goes on to add, ”SEO can often be very helpful. It can make a site more crawlable; it can make a site more accessible; it can think about the words users are going to type whenever they come to a search engine to make sure those words are on a page. The same things you do to optimize your return on investment and make sure things spread virally or socially are often the same things that work from a search engine perspective…but there are some people who take it too far. If you’re white hat or doing very little SEO, you’re not going to be affected by this change.”

Also on the panel was Bing’s Duane Forrester, who added, “If you’re not engaged socially, you’re missing the boat because the conversation is happening socially about you and about your content. Those are really important signals for us. Whether you’re involved or not is your choice, but those signals still exist whether you’re in the conversation or not.”

We also know that search engines like fresh content as they have told us in the past. So what does this mean for you and your business?

You must keep delivering fresh, interesting content to the people who are looking for your products and services. Obviously, if you want to rank for a keyword or phrase, those words will have to be included on your site. It seems that people who try to “game” the system make it more difficult for small businesses. Search engine companies like Google and Bing have told us over and over how to use keywords effectively to optimize our content. I’m not sure how they decide what is “over optimized.” The problem, in my opinion, is that search engines are in fact “engines” and they have to decide what to deliver based on something tangible.

The easiest way for a small business to deliver fresh and relevant content is through a blog. Blogging can be time consuming, as can social media, but for today’s small businesses, it appears that they are a must.

What do you think of Google’s announcement?




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Website Design vs. Graphic Design

by Admin on March 22, 2012

Lately I’ve seen a lot of websites that look good on the surface, but are horrible when you look at their underpinnings (on page SEO). When I ask about this, I am told that the website designer doesn’t do SEO. Really?!

From a graphic design point of view these websites may be stunning. But from a website design standpoint, they are ineffective at best. Graphic design is not website design. Website design incorporates graphic design and much more. It is possible to build a website a hundred different ways and still achieve the same finished look. However, hidden in the code and content can be a website’s inability to be marketed, managed or monitored properly because a designer/developer used poor or dated techniques.

Some of the items that need to be considered when designing a website are:

1. Canonicalization (does www forward to non-www or vice versa [301 redirect])

2. Map 2-3 keywords per page.

3. What is the density of the target keyword on each landing page?

4. Image & Hyperlink Optimization

5. Header Tag Optimization

6. H1 Analysis – Is the target keyword in the H1 for each page?

7. Title Tag Optimization – Is the title keyword optimized?

8. Nofollow – Are non-target words nofollowed on site.

9. W3c Validation

A website is like a house. You can cover up the poor underlying structure with an aesthetically pleasing surface, but you still have a poor structure. Would you buy a house where you knew the underlying structure was in disrepair even though it looked good on the surface?

Ask your website designer if s/he includes SEO with the website. If not, find another website designer.




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How To Fail At Internet Marketing

by blogmistress on March 21, 2012

Sometimes the best laid plans just don’t work. It could be that you have the wrong tools or maybe outdated tools. Maybe your technique wasn’t correct. Probably the main reason for failing when it comes to internet marketing is because you didn’t have the right plan or perhaps you didn’t have a plan at all. What makes an internet marketing plan fail?

  • No clear goals – if you don’t care where you are going, anywhere you end up is fine. Or is it really? Sometimes we don’t get where we want to go because we didn’t have a destination in mind in the first place. Decide on realistic, measurable goals for your business before you start to implement any internet marketing plan. Your goals will help you determine what tools and techniques are correct.
  • Focusing on things that will not help you achieve your goals. -  Let’s take your website as an example. Everything on your website should have a purpose. Perhaps you should have content that is search engine friendly to help you get more organic traffic. If your goal is to convert traffic into leads for your business, you should probably have clear calls to action to help you achieve that goal. If your focus is on having just the right color of blue as your background color or using a particular font, you need to think about how those things will help you achieve your goals. When is the last time you visited a website just to admire their background? When is the last time you filled out a form on a site because of the font they used? Oh, and by the way, that perfect shade of blue that you love so much will look different on my screen than it does on your screen or your customer’s screen.
  • Adding elements to your marketing without understanding how they fit into an overall plan that will help you achieve your goals. – Perhaps you are told that you have to be on social media platforms like Facebook, Twitter or Google+. While those are all great marketing tools, you need to be sure that you are using them in a way that fits your overall internet marketing plan. Too often, businesses feel like they have to jump on the latest thing without deciding first how it can be used to help them reach their goals. Without a plan, many businesses end up wasting time and money on efforts that are not moving them to their goal.
  • Not measuring your results. – If you are not measuring your results, how will you ever know if you meet your goal? How will you know if you are veering off course and need to adjust? Measuring your results is an often overlooked but very important part of internet marketing.
  • Not working with people who understand the importance of having an overall internet marketing plan with measurable goals.

Don’t fail! Make a plan and do it right. In the long run, you will save money and you will have measurable success.

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SEO for Small Business

by blogmistress on March 19, 2012

Is SEO part of your internet marketing strategy? Not including SEO in your internet strategy is like spending money on a sleek, beautiful car and then not putting fuel in it. SEO is the fuel for driving traffic to your website. When people are looking for you, you want to make sure they can find you!

As we have discussed, many times, keyword research is an important first step for SEO. But, as we have also seen, search engines really like fresh content. The best way to use the keywords that you have researched is to combine them with fresh content through blogging. Okay, I know that many of you might want to stop reading right there. I’ve seen it on the faces of business owners when I mention blogging. It is true, blogging is not one of the easiest things to do. However, it produces such great results, it is something that you really should consider. Studies show that companies that blog:

  • get 55% more visitors
  • convert 40% more of their visitors into leads
  • have 434% more indexed pages
  • get 97% more inbound links

Those are some pretty powerful numbers. If blogging is so great for helping you get found and convert visitors into leads, isn’t it something that you want consider? Blogging is like super-fuel for your internet marketing. So why aren’t you blogging?

  • “I don’t know what to write about.”
  • “I don’t write very well.”
  • “I don’t have time.”

These are just some of the reasons we hear. However, every business that we have worked with that made the effort to blog, even if it wasn’t that often, has seen good results. Don’t wait, the only way to get started is to take that first step.




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What is the purpose of your website?

by Admin on March 14, 2012

What’s your website’s purpose? That’s a pretty simple question, but you’d be amazed at the number of people who can’t answer it. By the way, the answer is not to make you more money, but more money may be the result of your website achieving its purpose.

The purpose of your website might be to:

  • Drive customers to your brick and mortar store- this type of website informs visitors of what’s going on at your physical location (sales, special inventory, etc.) in hopes of enticing them to visit your store.
  • Generate leads for your sales force- this is where website visitors fill out forms to get additional information, they then become leads in your sales funnel.
  • Provide a way for customers to shop online- these are ecommerce sites where customers can shop online
  • Provide contact information to potential customers- these are brochure or yellow page websites that provide information to visitors who may be looking for a phone number or address.

Once you decide what the purpose of your website is, you can start measuring your results to see if your website is achieving its purpose. If you aren’t getting the results you need, then you can modify your website.




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